# Frequently asked questions

**How do I reach the internal network from home?**
Through the [VPN](tools/vpn.md). Your profile is sent on your first day.

**Where are the shared passwords?**
In the [password vault](tools/password-vault.md), never in a wiki page or a chat message.

**Who do I call at night?**
The person [on call](team/on-call.md) this week. Their number is in the shared calendar.

**How do I ask for a firewall port to be opened?**
Open a [ticket](tools/tickets.md); the network team reviews it within one business day.

**Where do I report an outage?**
Follow the [incident procedure](procedures/incident.md).