---
owner: Claire Martin
verified: 2026-09-15
review_every: 1y
---
# Incident

1. Open a P1 [ticket](../tools/tickets.md).
2. Call the person [on call](../team/on-call.md).
3. Post a short status in `#alerts` every 30 minutes until the service is back.
4. Write a post-mortem within 48 hours: timeline, cause, fix, follow-up actions.