Frequently asked questions

How do I reach the internal network from home? Through the VPN. Your profile is sent on your first day.

Where are the shared passwords? In the password vault, never in a wiki page or a chat message.

Who do I call at night? The person on call this week. Their number is in the shared calendar.

How do I ask for a firewall port to be opened? Open a ticket; the network team reviews it within one business day.

Where do I report an outage? Follow the incident procedure.